Responsible Gaming

Gambling should remain entertainment

Gambling involves risk, and there is no guaranteed way to win. The outcome of a casino game is not affected by previous results, the amount you have wagered or how long you have been playing. A winning streak does not mean that another win is due, and a loss does not make a win more likely. Keeping this in mind can help you make decisions based on entertainment rather than expectation.

Only gamble with money that you can afford to lose after your normal living costs, financial commitments and other priorities have been met. Never use rent, household bills, loan repayments, savings needed for essential expenses or money intended for someone else. Gambling with borrowed money can increase financial pressure and may make it harder to maintain control.

Set a budget before you start and regard that budget as the full cost of your entertainment. It can help to decide in advance how much time and money you are prepared to spend. When your limit is reached, stop for the session, even if you feel that a win may be close. Taking regular breaks can also make it easier to remain aware of how long you have been playing and how much you have spent.

• Do not gamble to recover losses or improve your financial position.
• Do not increase your stakes because you are frustrated, excited or trying to change a result.
• Do not gamble when you are feeling distressed, angry, tired or under the influence of alcohol or other substances.
• Do not borrow money, sell possessions or use credit to continue gambling.
• Keep gambling separate from essential spending and other financial responsibilities.
• Remember that a game is based on chance and that every outcome is uncertain.

Tools to help you stay in control

Responsible gambling tools are designed to help you make decisions before gambling becomes difficult to manage. Depending on the service and your location, available features may include deposit limits, loss or spending limits, session reminders, account breaks and self-exclusion. The availability and operation of these features may vary, so review the information shown in your account or contact the relevant support channel through the website if you need assistance.

Set a budget and time limit

Choose a spending amount and a playing period that suit your circumstances before opening a game. A limit is most useful when it is set in advance and not changed during a session. Consider making a personal weekly or monthly entertainment budget that includes all forms of gambling, rather than viewing each platform separately. Keep a record of your deposits, withdrawals and playing time if this helps you understand your habits.

Use breaks and account restrictions

If you feel distracted by gambling or want time away, use an available break or temporary account restriction. A longer break can give you space to review your spending, speak with someone you trust and decide whether gambling remains suitable for you. If you think you may be losing control, self-exclusion is a stronger step that prevents or restricts access for a chosen period, where this option is available.

Understand your account activity

Check your transaction history and account information regularly. Looking at deposits, withdrawals, wagers and the time spent playing can provide a clearer picture than relying on memory. If the figures concern you, stop gambling and seek guidance before making further deposits. Do not attempt to hide gambling activity from yourself or others by using additional accounts or payment methods.

Recognising when gambling may be causing harm

Gambling harm can develop gradually, and it can affect people from any background. You do not need to wait until there is a serious financial loss before asking for help. A change in your mood, relationships, work, study, health or spending can be a reason to pause and review your gambling.

Consider taking a break and seeking support if you regularly think about gambling, spend more time or money than planned, or feel unable to stop. Other warning signs include chasing losses, hiding gambling from family or friends, becoming upset when you cannot gamble, borrowing money, missing bills or responsibilities, selling belongings, or feeling worried and guilty after playing.

• You gamble for longer than intended or return soon after deciding to stop.
• You increase the amount you wager to achieve the same excitement.
• You try to win back money you have lost.
• You feel restless, anxious or irritable when you take a break.
• You hide deposits, losses or gambling sessions from people close to you.
• Gambling affects your work, study, sleep, relationships or general wellbeing.
• You use money meant for bills or borrow money to gamble.
• You feel hopeless, overwhelmed or unable to manage the situation.

If any of these signs apply, stop playing and consider using account restrictions or self-exclusion. Speak openly with a trusted person and seek professional advice from an Australian gambling support service. Independent counselling and financial counselling can help you understand what is happening, make a plan and address related issues. You can ask for help even if you are unsure whether your gambling is a problem.

If gambling has contributed to an immediate safety concern, severe distress or thoughts of self-harm, seek urgent help through local emergency services or an appropriate crisis support service. Your safety comes first. If you are supporting someone else, listen without judgement, encourage professional help and avoid lending money to fund further gambling.

Protecting yourself and others

Gambling services are intended for adults who are legally permitted to use them. Do not allow children or other unauthorised people to access your account. Keep your username, password, payment information and verification details private, use security features where available and log out when you finish. Do not leave a signed-in account unattended on a shared device.

Parents and carers should take practical steps to reduce access to gambling websites and payment methods on devices used by children. Keep account information confidential, use appropriate device controls and explain that casino games are not suitable for minors. Do not ask a child or another person to open or manage an account on your behalf.

Be careful with gambling-related advertising, social media content and promotional messages. Marketing can make gambling look more frequent or rewarding than it is. Read any applicable terms before taking part in an offer, but do not allow a promotion to influence a decision to gamble beyond your budget. A bonus or incentive never removes the risk of loss.

Spinmama Casino encourages players to take responsibility for their choices and to ask for help early. If you want to discuss safer gambling options, review the responsible gambling information and account controls available on the website. If a tool is not available or you are unsure how it works, pause your play and seek clarification before continuing.

A simple safer gambling checklist

1. Decide whether gambling is suitable for you before you begin.
2. Set an affordable money limit and a time limit in advance.
3. Treat every amount spent as an entertainment cost, not an investment.
4. Take breaks and stop when your budget or time limit is reached.
5. Never chase losses or gamble with borrowed or essential money.
6. Review your activity and use account restrictions if needed.
7. Talk to someone you trust if gambling is affecting your life.
8. Contact an independent support service for advice whenever you are concerned.