Privacy Policy

Information we may collect

Spinmama Casino collects information that is reasonably needed to operate the website, provide gambling services, meet account and safety requirements, and respond to player enquiries. The information we handle depends on how you use the website, the services you request and the choices you make. Some information is provided directly by you, while other information may be collected automatically when you use the website.

Account and contact details

When you register or manage an account, we may handle details such as your name, date of birth, residential or contact information, username, account credentials, communication preferences and other information needed to maintain your player profile. We may also keep records of messages, requests and other communications you send to our support team. These records help us verify your identity, answer questions, investigate issues and keep an accurate history of account activity.

Identity and verification information

To protect players and the service, we may request information or documents used to confirm identity, age, address or other account details. This can include identity documents and information contained in those documents. Verification information may be reviewed to help prevent underage access, account misuse, fraud, money laundering and other prohibited activity. We may also use information to identify duplicate, compromised or suspicious accounts.

Payments and transactions

We may handle payment and transaction records connected with your account. These records can include deposits, withdrawals, gaming activity, account balances, bonuses or promotional activity where relevant, payment method details, transaction references and the outcome of payment checks. Payment providers or other service providers may process payment information on our behalf. We handle transaction information to process requests, reconcile accounts, investigate disputed transactions, identify unusual activity and meet record-keeping obligations.

Device, usage and cookie information

When you visit or use the website, we may collect technical and usage information such as your IP address, browser type, operating system, device identifiers, language settings, approximate location, pages viewed, links used, access times and information about how you interact with the website. We may also receive information from cookies and similar technologies. This information helps us operate the website, remember settings, understand performance, maintain security and improve the player experience.

How we use and share information

Personal information is used for clear business and service purposes connected with the website. We aim to collect and use information that is relevant to those purposes and to avoid using it in ways that are incompatible with the reason it was collected, except where permitted or required by law.

• To create, operate, maintain and secure your account.
• To provide gambling services, process account activity and display relevant account information.
• To confirm identity, age and account details, and to complete verification checks.
• To process deposits, withdrawals and other transactions, and to maintain accurate financial records.
• To detect, prevent and investigate fraud, money laundering, collusion, cheating, cyber attacks, account takeover and other misuse.
• To communicate with you about your account, service requests, security matters, policy changes and operational notices.
• To provide customer support, review complaints and resolve technical or transaction issues.
• To understand how the website is used, test improvements, maintain functionality and monitor performance.
• To send marketing communications where this is permitted and where you have provided the required consent or otherwise have a lawful basis to receive them.
• To comply with applicable legal, regulatory, tax, responsible gambling, identity, financial crime and record-keeping requirements.

Information may be shared when necessary to provide the service or meet the purposes described above. Recipients may include payment providers, identity and verification providers, fraud prevention services, technology and hosting providers, customer support platforms, professional advisers and other suppliers that help operate the website. These parties should only receive information relevant to the services they provide and may be required to protect it.

Information may also be disclosed where needed to protect players, the website or the public; investigate suspected unlawful or prohibited activity; enforce applicable terms; respond to a valid legal request; or comply with an obligation that applies to the service. If business operations, assets or service arrangements change, information may be transferred as part of that change, subject to appropriate handling requirements.

Some service providers may handle information in countries outside Australia. Where this occurs, reasonable steps should be taken to protect the information and to use it only for appropriate service, security or compliance purposes. We do not sell personal information as a separate commercial product.

Cookies, security and retention

Cookies and similar technologies

Cookies are small files or similar technologies placed on your device when you use a website. Some are necessary for core functions, such as keeping you signed in, maintaining security, remembering selections and supporting account or transaction processes. Other cookies may help us understand website performance, measure use, remember preferences or support relevant communications.

You can manage or restrict cookies through your browser settings. Your browser may allow you to delete existing cookies, block some or all cookies, or receive a notice before a cookie is stored. If you disable necessary cookies, parts of the website may not work correctly, and some account or transaction features may be unavailable. Cookie choices made in one browser or device may not apply to another.

Security

We use reasonable administrative, technical and organisational measures intended to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. Access to information may be limited to people and providers who need it for an appropriate business, service, security or compliance purpose. No website, online transmission or storage system can be guaranteed to be completely secure, so players should also take care with passwords, devices and account access.

You are responsible for keeping your account credentials confidential and for telling us promptly if you believe your account, password or device has been compromised. We may take steps to verify your identity before discussing account information or acting on a request. This helps prevent personal information from being disclosed to someone who is not authorised to receive it.

Storage and retention

Personal information is kept only for as long as it is reasonably needed for the purposes described in this policy, unless a longer period is required or permitted. How long information is kept depends on its nature, why it was collected, whether an account or dispute remains open, and the record-keeping requirements that apply to the service.

Closing an account does not always result in immediate deletion of every record. Some account, identity, payment, transaction, security or communications records must be kept for a period required by law, even after an account is closed. When information is no longer needed, it should be securely deleted, destroyed or anonymised where reasonably practicable.

Your privacy rights and how to contact us

Depending on the circumstances and any applicable exceptions, players may have rights concerning the personal information we hold about them. We will consider requests carefully and may need to confirm your identity before providing information or making changes. A request may be refused or limited where doing so is permitted or required, including where information must be retained for legal, security, fraud prevention or dispute-related reasons.

Access and correction

You can ask for access to personal information associated with your account and request details about how it is used, subject to applicable requirements. You can also ask us to correct information that is inaccurate, incomplete, out of date or misleading. If you notice an error in your account details, contacting support promptly can help us keep records accurate.

Deletion and account information

You can ask for personal information to be deleted where it is no longer needed, where there is another valid basis for deletion, or where deletion is otherwise available under applicable requirements. Deletion may not be possible for every record. For example, information may need to be retained for legal obligations, security monitoring, fraud prevention, financial records, dispute handling or the establishment or defence of claims.

Marketing consent and communications

You can withdraw consent to marketing communications at any time by using an unsubscribe option in a marketing message, changing available communication preferences or contacting us. You may also ask us not to use your information for direct marketing. Withdrawing marketing consent does not affect the lawfulness of earlier use and does not stop important service messages, account notices, security alerts or other communications that are necessary to operate your account.

Privacy requests

To exercise your rights, ask a privacy question, request access, seek correction or deletion, or withdraw consent to marketing, email support@spinmamacasino.wtf. Please describe your request clearly and include enough information for us to locate the relevant account. Do not send unnecessary identity documents or payment details by email. We may contact you through an appropriate channel to verify your identity and clarify the request.

We aim to handle privacy requests within a reasonable period and may explain if more time or information is needed. If your request concerns a particular transaction, message or account record, providing the relevant date or description can help us respond efficiently. This Privacy Policy may be updated from time to time to reflect changes to the website, services, information practices or applicable requirements. The latest version published on the website applies from its stated update date.